Privacy Policy

Introduction

Last Updated: January 15, 2025

Al-Noor Global Trading ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage in business with us.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address, company name
• Business Information: Job title, industry, company size, business requirements
• Transaction Information: Purchase history, payment information, order details
• Communication Records: Emails, phone calls, meeting notes, and other correspondence
• Account Information: Username, password, and account preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the collected information for the following purposes:

Business Operations

• Processing and fulfilling orders and transactions
• Providing customer support and technical assistance
• Managing accounts and maintaining customer relationships
• Conducting business communications and negotiations
• Processing payments and managing financial transactions

Marketing and Communication

• Sending promotional materials, newsletters, and business updates
• Informing you about new products, services, and special offers
• Conducting market research and customer satisfaction surveys
• Personalizing marketing content and recommendations

Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Enforcing our terms of service and other agreements
• Protecting our rights, property, and safety
• Preventing fraud and unauthorized activities

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Business Partners and Suppliers

• With manufacturers and suppliers to fulfill your orders and requirements
• With logistics partners for shipping and delivery services
• With financial institutions for payment processing
• With business partners for joint ventures and collaborative projects

Service Providers

• IT service providers for website hosting and maintenance
• Marketing service providers for email campaigns and advertising
• Legal and accounting professionals for professional services
• Security service providers for data protection and fraud prevention

Legal Requirements

• To comply with applicable laws, regulations, or court orders
• To respond to government requests or legal proceedings
• To protect our rights, property, or safety, or that of others
• In connection with business transfers or acquisitions

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data transmission and storage using industry-standard encryption
• Access Controls: Restricted access to personal information on a need-to-know basis
• Security Monitoring: Regular monitoring for security threats and vulnerabilities
• Employee Training: Regular training on data protection and security practices
• Secure Storage: Physical and digital security measures for data storage
• Regular Audits: Periodic security assessments and compliance reviews

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Protect our legitimate business interests

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Your Rights

Depending on your location and applicable laws, you may have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another organization
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close the browser

International Data Transfers

As an international trading company, we may transfer your personal information to countries outside Bangladesh for business purposes. When we do so, we ensure appropriate safeguards are in place to protect your information, including:

• Contractual clauses that require adequate protection of personal information
• Verification that the receiving country has adequate data protection laws
• Implementation of additional security measures as necessary

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services

Your continued use of our services after the effective date of changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt. For urgent privacy matters, please mark your communication as "Urgent - Privacy Matter."