Terms of Service

Terms and Conditions

Last Updated: January 15, 2025

Welcome to Al-Noor Global Trading. These Terms of Service ("Terms") govern your use of our website, services, and business relationships. By accessing our website or engaging in business with us, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

Definitions

For the purposes of these Terms:

• "Company," "we," "us," "our" refers to Al-Noor Global Trading
• "Services" refers to all trading, supply, procurement, and related services provided by the Company
• "Client," "Customer," "you," "your" refers to any individual or entity using our services
• "Manufacturer/Exporter" refers to any company that produces or exports goods and seeks representation
• "Products" refers to all goods, materials, machinery, and equipment traded by the Company
• "Website" refers to www.alnoor.com and all associated web properties
• "Bangladesh Market" refers to the geographical territory of Bangladesh for commercial activities

General Terms of Use

Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Al-Noor Global Trading.

Eligibility

Our services are available only to individuals and entities that can form legally binding contracts under applicable law. By using our services, you represent and warrant that:

• You are at least 18 years old or the age of majority in your jurisdiction
• You have the legal capacity to enter into binding agreements
• You are authorized to act on behalf of your organization (if applicable)
• All information provided is accurate and complete

Business Purpose

Our services are intended for legitimate business purposes only. You agree not to use our services for any illegal, fraudulent, or unauthorized purposes.

Trading Services Terms

Service Description

Al-Noor Global Trading provides the following services:

• International trading and procurement services
• Government and private sector tender participation
• Direct supply of industrial products and raw materials
• Logistics and supply chain management
• Technical consultation and support services
• Market research and business development

Order Processing and Fulfillment

• All orders are subject to availability and confirmation by our team
• Pricing may vary based on market conditions, quantity, and delivery requirements
• Delivery timeframes are estimates and may vary due to circumstances beyond our control
• Risk of loss passes to the buyer upon delivery according to agreed Incoterms

Quality Assurance

• All products are sourced from reputable manufacturers and suppliers
• Quality certificates and documentation will be provided as applicable
• Products must meet specified standards and requirements
• Any quality issues must be reported within specified timeframes

Payment Terms and Conditions

Payment Methods

• Letters of Credit (L/C) - Preferred method for international transactions
• Bank transfers and wire transfers
• Trade finance instruments as agreed
• Other mutually agreed payment methods

Payment Terms

• Payment terms will be specified in individual contracts and purchase orders
• Late payment may result in interest charges and suspension of services
• All bank charges and fees are the responsibility of the respective parties as agreed
• Currency exchange rates will be determined at the time of transaction

Credit Terms

• Credit facilities may be extended to qualified customers subject to credit approval
• Credit limits and terms will be established based on creditworthiness and business history
• Personal or corporate guarantees may be required for credit transactions

Intellectual Property Rights

Company Intellectual Property

• All content on our website is protected by intellectual property laws
• Our trademarks, logos, and business names are proprietary to Al-Noor Global Trading
• You may not use our intellectual property without written permission
• Any unauthorized use may result in legal action

Third-Party Intellectual Property

• We respect the intellectual property rights of manufacturers and suppliers
• Product specifications and technical information remain the property of their respective owners
• Customers must respect applicable intellectual property rights in their use of products

Limitation of Liability and Disclaimers

Service Disclaimer

Our services are provided "as is" without warranties of any kind. While we strive to provide accurate information and quality services, we make no guarantees regarding:

• Continuous availability of products or services
• Accuracy of all product specifications or market information
• Suitability of products for specific applications
• Market conditions or price fluctuations

Limitation of Liability

To the maximum extent permitted by law, Al-Noor Global Trading's liability is limited as follows:

• Our total liability for any claim shall not exceed the value of the specific transaction in question
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for delays caused by circumstances beyond our reasonable control
• Force majeure events release us from performance obligations

Customer Responsibilities

• Customers are responsible for verifying product suitability for their intended use
• Proper handling, storage, and use of products according to specifications
• Compliance with all applicable laws and regulations
• Timely payment according to agreed terms

Confidentiality and Non-Disclosure

Confidential Information

Both parties agree to maintain the confidentiality of all proprietary and sensitive information, including:

• Pricing information and commercial terms
• Customer lists and contact information
• Technical specifications and product details
• Business strategies and market intelligence
• Financial information and transaction details

Non-Disclosure Obligations

• Confidential information must be used only for authorized business purposes
• Information cannot be disclosed to third parties without written consent
• Reasonable measures must be taken to protect confidential information
• Obligations continue beyond the termination of business relationships

Compliance and Legal Requirements

Regulatory Compliance

• All parties must comply with applicable laws, regulations, and industry standards
• Import/export regulations and customs requirements must be followed
• Environmental, safety, and quality standards must be maintained
• Anti-corruption and anti-bribery laws must be strictly observed

Export Control and Sanctions

• All transactions must comply with international export control laws
• Sanctions and embargo restrictions will be strictly followed
• End-use and end-user certifications may be required
• We reserve the right to refuse transactions that may violate applicable laws

Anti-Money Laundering

• Know Your Customer (KYC) procedures will be implemented
• Source of funds and legitimacy of transactions will be verified
• Suspicious activities will be reported to appropriate authorities
• Documentation and records will be maintained as required

Dispute Resolution

Negotiation

Any disputes arising from these Terms or our business relationship should first be addressed through good faith negotiations between the parties.

Mediation

If direct negotiation fails, disputes may be referred to mediation by a mutually agreed mediator before pursuing other legal remedies.

Arbitration

For disputes that cannot be resolved through negotiation or mediation, binding arbitration may be pursued under the rules of the International Chamber of Commerce or other agreed arbitration body.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bangladesh. Any legal proceedings shall be conducted in the competent courts of Dhaka, Bangladesh.

Termination

Termination by Either Party

• Either party may terminate ongoing business relationships with appropriate notice
• Termination notices must be provided in writing
• All outstanding obligations must be fulfilled before termination becomes effective
• Confidentiality obligations survive termination

Termination for Cause

We may immediately terminate services in cases of:

• Breach of these Terms or any agreement
• Non-payment or default on financial obligations
• Illegal or unethical conduct
• Misrepresentation or fraud
• Insolvency or bankruptcy proceedings

Effect of Termination

• All rights and licenses granted will immediately cease
• Outstanding payments become immediately due
• Return of confidential information and materials
• Survival of applicable terms beyond termination

Force Majeure

Neither party shall be liable for any failure or delay in performance due to events beyond their reasonable control, including but not limited to:

• Natural disasters, epidemics, or pandemics
• War, terrorism, or civil unrest
• Government actions, sanctions, or regulatory changes
• Transportation disruptions or port closures
• Supplier failures or raw material shortages
• Cyber attacks or technology failures

The affected party must promptly notify the other party and make reasonable efforts to minimize the impact of such events.

Website Use Terms

Permitted Use

• You may use our website for legitimate business purposes only
• Information may be viewed, downloaded, and printed for business use
• You may contact us through provided communication channels
• Product information may be used for evaluation and purchasing decisions

Prohibited Activities

• Unauthorized access to restricted areas of the website
• Attempting to breach security measures or access controls
• Uploading viruses, malware, or harmful code
• Scraping, harvesting, or automated collection of data
• Interfering with website functionality or performance
• Impersonating others or providing false information

User Content

• You are responsible for any content you submit through our website
• Content must be accurate, lawful, and not infringe third-party rights
• We reserve the right to remove inappropriate content
• You grant us license to use submitted content for business purposes

Data Protection and Privacy

Information Collection

• We collect information necessary for business operations and services
• Personal and business information is collected with your consent
• Information is used in accordance with our Privacy Policy
• We implement appropriate security measures to protect your data

Information Use

• Information is used for order processing, communication, and service delivery
• Marketing communications may be sent based on your preferences
• Information may be shared with business partners as necessary
• Legal compliance and regulatory requirements are followed

Data Rights

• You have rights regarding your personal information as described in our Privacy Policy
• You may request access, correction, or deletion of your information
• You may opt-out of marketing communications at any time
• Data retention periods are based on business and legal requirements

International Trade Terms

Incoterms and Delivery

• International Commercial Terms (Incoterms) will be specified in contracts
• Risk transfer points and responsibilities will be clearly defined
• Insurance and transportation arrangements will be made as agreed
• Delivery timelines are estimates subject to various factors

Documentation and Compliance

• All necessary shipping and customs documentation will be provided
• Export/import licenses and permits will be obtained as required
• Country-specific regulations and standards will be followed
• Certificate of origin and quality certificates will be provided

Currency and Exchange

• Transaction currencies will be agreed upon in advance
• Exchange rate risks and fluctuations are shared as agreed
• Hedging arrangements may be made for significant transactions
• Payment methods will comply with international banking regulations

General Provisions

Entire Agreement

These Terms, together with specific contracts and purchase orders, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

Amendments

These Terms may only be modified in writing, signed by authorized representatives of both parties. Web-based modifications will be effective upon posting with appropriate notice.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver

No waiver of any term or condition shall be deemed a waiver of any other term or condition, nor shall any waiver constitute a continuing waiver.

Assignment

These Terms and any rights hereunder may not be assigned without the prior written consent of the other party, except in cases of business transfers or acquisitions.

Notices

All notices must be in writing and delivered to the last known business address or email address of the respective party. Electronic notices are acceptable for routine communications.

Language

These Terms are written in English. In case of translations, the English version shall prevail in case of any discrepancies or disputes.

Survival

Provisions relating to confidentiality, intellectual property, limitation of liability, and dispute resolution shall survive termination of these Terms.

Contact Information

For questions regarding these Terms of Service or to discuss business opportunities, please contact us:

For manufacturer/exporter partnership inquiries, please contact our Business Development team at [email protected]. All partnership agreements are subject to the terms outlined in this document.